Digital access
Because online classes and programs can be accessed immediately after purchase, refund requests are reviewed based on access history, payment timing, and the issue reported.
Billing
Refund Policy
This refund policy is written to make payments and subscription expectations clear for students before joining Yonaguni Academy.
YonaguniClear student policies
Subscription billing
Students can manage or cancel future billing according to the membership tools available in their account.
Technical issues
If a student cannot access paid content because of a technical problem, they should contact support so the issue can be reviewed and corrected.
How to request help
Refund or billing questions should include the account email, membership name, payment date, and a short explanation of the issue.